Southern California Gas Company payment methods and where to send them
Southern California Gas Company (SoCalGas) accepts payments through its website, by phone, by mail, and through automatic bank transfers. The fastest route is online at socalgas.com — you can pay when ready without waiting for a check to arrive. If you prefer not to use the website, you can call their automated payment line at 1-800-427-2200 or mail a check to the address printed on your bill.
SoCalGas does not charge a fee for online payments made directly through their website or for payments by phone using their automated system. If you use a third-party bill pay service through your bank, your bank may charge a fee, though many do not. Mailed payments take 7 to 10 business days to reach SoCalGas and post to your account, so plan ahead if your due date is approaching.
Your account number appears on your bill and is required for any payment method. If you have lost your bill, you can find your account number by logging into your online account at socalgas.com or by calling customer service at 1-800-427-2200.
Key Takeaways
- Online payments through socalgas.com post to your account the same day and carry no fee from SoCalGas.
- Mailed checks take 7 to 10 business days to arrive and post, so send them at least two weeks before your due date to avoid a late payment.
- Automatic bank transfers can be set up through your online SoCalGas account to pay on a date you choose each month.
- Phone payments through SoCalGas's automated system (1-800-427-2200) are processed when ready and carry no fee.
- Third-party bill pay services through your bank may charge a fee; check with your bank before using that route.
Paying online through your SoCalGas account
To pay online, log into your account at socalgas.com using your account number and password. If you do not have an online account, you can create one by entering your account number and the zip code associated with your service address. Once logged in, select "Pay My Bill" and enter the amount you want to pay — you can pay the full balance, a partial amount, or a specific dollar figure.
You will be asked to choose a payment method: debit card, credit card, or bank account. Debit and bank account payments post when ready. Credit card payments also post the same day, though some credit card companies may charge a cash advance fee on their end. After you confirm the payment, you will receive a confirmation number on screen and by email. Keep this number for your records.
If you want to set up automatic monthly payments, select "Enroll in AutoPay" during the payment process or through your account settings. You can choose the date each month when the payment will be withdrawn, and you can change or cancel AutoPay at any time through your online account.
Mailing a check or money order
The mailing address for SoCalGas payments appears on your bill in the section labeled "Make Checks Payable To" or "Mail Payment To." The standard address is Southern California Gas Company, P.O. Box 3249, Glendale, CA 91209-3249, though this can vary by region. Always use the address on your specific bill to may support your payment reaches the right processing center.
Write your account number on the check or money order, and include the payment stub from your bill if possible — this helps SoCalGas match the payment to your account quickly. Mail your payment at least 10 business days before your due date to account for postal delays. If your due date falls on a weekend or holiday, SoCalGas typically extends the important date to the next business day, but do not rely on this — send early instead.
If you need to confirm that your mailed payment was received, log into your online account a few days after you expect it to arrive and check your payment history. If it does not appear within 10 business days of mailing, call customer service at 1-800-427-2200 with your check number and the date you mailed it.
Paying by phone with SoCalGas's automated system
Call 1-800-427-2200 to reach SoCalGas's automated payment line. You will need your account number and a debit card or bank account information. The system will ask you to confirm the amount you want to pay and the payment method. Once confirmed, the payment posts when ready, and you will receive a confirmation number to write down.
If you prefer to speak with a representative instead of using the automated system, you can stay on the line after calling, though wait times vary. A representative can process a payment over the phone using the same methods — debit card or bank account — and will provide a confirmation number at the end of the call.
Phone payments are available 24 hours a day, 7 days a week. There is no fee for using this method through SoCalGas's official line.
Using your bank's bill pay service
Many banks offer bill pay through their online banking platform, which allows you to schedule a payment to SoCalGas from your checking account. To set this up, log into your bank's website, select "Pay Bills" or "Bill Pay," and add SoCalGas as a payee. You will need to enter SoCalGas's mailing address (from your bill) and your SoCalGas account number.
When you schedule a payment through your bank, the bank mails a check on your behalf to SoCalGas. This takes the same 7 to 10 business days as mailing a check yourself. Some banks charge a fee for bill pay services (typically $1 to $5 per transaction), while others offer it free. Check your bank's fee schedule or call customer service to confirm whether bill pay carries a charge.
Bank bill pay is useful if you want to schedule payments in advance and have them sent automatically, but it is slower than paying directly through SoCalGas's website or phone line. If your due date is soon, use SoCalGas's online payment or phone payment instead.
What happens if you miss a payment or pay late
If your payment does not arrive by the due date shown on your bill, SoCalGas will charge a late fee. The amount of the late fee varies but is typically a percentage of your bill or a flat amount — check your bill or account for the specific fee. A late payment will also be reported to credit bureaus and may affect your credit score.
If you cannot pay your full bill by the due date, contact SoCalGas customer service at 1-800-427-2200 to discuss your options. SoCalGas offers budget billing plans and payment arrangements for customers who are struggling to pay. These programs may allow you to spread your bill over several months or adjust your monthly payment amount. The sooner you call, the more options you may have before your account is flagged for non-payment.
If your account falls significantly behind, SoCalGas may disconnect your service. The company must provide written notice before disconnection, typically 10 to 14 days. If you receive a disconnection notice, call when ready to set up a payment plan or discuss hardship programs.
Frequently Asked Questions
Can I pay my SoCalGas bill with a credit card online?
Yes, you can pay with a credit card through socalgas.com. The payment posts the same day. Be aware that some credit card companies charge a cash advance fee when you use your card to pay a utility bill, so check with your card issuer first if you are concerned about fees.
How long does it take for an online payment to show up on my account?
Online payments made through socalgas.com post to your account the same day, usually within a few hours. You will receive a confirmation number when ready after you submit the payment. If you pay by phone or through your bank's bill pay service, timing varies — phone payments post the same day, while bank bill pay takes 7 to 10 business days.
What if I want to stop automatic payments?
You can cancel AutoPay at any time by logging into your SoCalGas account and selecting "Manage AutoPay" or by calling customer service at 1-800-427-2200. Cancellation takes effect within one or two billing cycles, so plan ahead if you want to stop before your next scheduled payment.
Is there a fee for paying online or by phone through SoCalGas?
No. SoCalGas does not charge a fee for payments made directly through their website, phone line, or AutoPay program. Your bank may charge a fee if you use their bill pay service, but SoCalGas itself does not.
What should I do if my payment was lost in the mail?
Check your online account to see if the payment has posted. If it has not appeared within 10 business days of mailing, call customer service at 1-800-427-2200 with your check number and mailing date. They can research whether the check was received and help you resubmit the payment if needed. In the future, use online or phone payment to avoid postal delays.