How APS Arizona lets you pay your electric bill
APS (Arizona Public Service) is Arizona's largest electric utility. You can pay your bill online through their website, by phone, by mail, or in person at a payment center. The fastest way is online — it takes a few minutes and the payment posts within one business day. If you prefer not to use the internet, you can call their payment line or mail a check to the address printed on your bill.
Your bill arrives monthly and shows your account number, the amount due, and the due date. You'll need your account number to pay online or by phone. If you've lost your bill, you can find your account number on any previous bill, or you can look it up on the APS website if you have an online account set up.
Key Takeaways
- You can pay APS bills online at aps.com, by phone at 1-800-253-9405, by mail, or at an APS payment center.
- Online payments usually post within one business day and cost nothing extra.
- Mailed payments should arrive at least five business days before your due date to avoid a late fee.
- You can set up automatic monthly payments so your bill is paid the same day each month without you having to remember.
- If you're having trouble paying, APS offers budget billing and hardship programs that may reduce your monthly amount.
Paying online through the APS website
Go to aps.com and look for the "Pay My Bill" button, usually near the top of the page. You'll need your account number and either a debit card, credit card, or bank account information. Enter the amount you want to pay and the date you want it to process. APS does not charge a fee for online payments made with a debit card or bank account, but credit card payments do carry a fee — the site will show you the exact amount before you confirm.
If you don't have an online account yet, you can still pay without creating one. Just select "Pay as a guest" and enter your account number and ZIP code. The payment will process, but you won't be able to see your payment history or set up automatic payments unless you create an account later.
Creating an account takes about five minutes and lets you see your bill online, set up autopay, and view your payment history. You'll need your account number and an email address.
Paying by phone or automatic payment
Call APS at 1-800-253-9405 to pay by phone. Have your account number and debit card, credit card, or bank account information ready. A representative will walk you through the payment and confirm the amount and date. Phone payments are available 24 hours a day, seven days a week.
If you want to avoid paying every month, you can set up automatic payment (also called autopay) through the APS website or by phone. You give APS permission to withdraw the bill amount from your bank account or charge your card on the same day each month. Once it's set up, you don't have to do anything — the payment happens automatically. You can change or cancel autopay anytime through your online account or by calling customer service.
Paying by mail or in person
To pay by mail, write a check or money order with your account number on the back. Mail it to the address printed on your bill — this address is specific to your payment processing center, so always use the one on your bill rather than looking up a general APS address. Mail your payment at least five business days before the due date to make sure it arrives on time. If it arrives after the due date, you may be charged a late fee.
You can also pay in person at an APS payment center. These are located throughout Arizona. You can find the nearest one on the APS website by entering your ZIP code. Payment centers accept cash, checks, debit cards, and credit cards. Hours vary by location, so check the website before you go.
What happens if you pay late or can't pay
If your payment doesn't arrive by the due date, APS will add a late fee to your next bill. The amount varies but is typically a percentage of your bill. If you're more than 30 days late, APS may disconnect your service — meaning your power will be shut off. You'll have to pay the full amount owed plus a reconnection fee to get your power back on.
If you're struggling to pay your bill, contact APS before you fall behind. They offer budget billing, which spreads your annual electric costs evenly across 12 months so your bill is the same amount each month instead of higher in summer and winter. They also have hardship programs for customers facing financial difficulty. Call 1-800-253-9405 and ask about these options — a representative can explain what you might be able to do.
Setting up and managing your online account
Creating an APS online account gives you access to your bill anytime, not just when the paper bill arrives. You can see your usage, compare your current bill to past months, and set up autopay. To create an account, go to aps.com and select "Create Account" or "Sign Up." You'll need your account number, email address, and a password you create.
Once you're logged in, you can change your payment method, update your contact information, and view your payment history. If you forget your password, the website has a "Forgot Password" link that will send you a reset email. If you have trouble creating an account or logging in, call customer service at 1-800-253-9405.
Understanding your bill and due dates
Your APS bill shows the amount due and the due date — usually about 20 days after the bill is mailed. The bill also breaks down your charges: the cost of the electricity you used, a customer charge (a fixed monthly fee), and any taxes. If you use more electricity during peak hours (typically summer afternoons), you may see separate charges for peak and off-peak usage.
The due date is the last day you can pay without a late fee. If you're paying by mail, plan for the check to arrive a few days before the due date. If you're paying online or by phone, the payment posts when ready, so you can pay on the due date itself without risk. If your due date falls on a weekend or holiday, you have until the next business day.
Frequently Asked Questions
Is there a fee to pay my APS bill online?
No fee if you pay with a debit card or bank account. Credit card payments do charge a fee, which APS shows you before you confirm the payment. Phone and in-person payments are also free.
How long does it take for an online payment to show up?
Online payments usually post within one business day. If you pay after 5 p.m. on a weekday or anytime on a weekend, it may not post until the next business day. Always pay a few days early if you're close to the due date.
Can I pay someone else's APS bill?
Yes, if you have their account number. You can pay online as a guest or by phone. The person whose account it is can also authorize you to manage their account through the APS website, which lets you see the bill and make payments anytime.
What if I overpay my bill?
The extra amount becomes a credit on your account and will be applied to next month's bill. If you want a refund instead, contact APS customer service and they can process one for you.
Can I set up autopay and then cancel it anytime?
Yes. You can cancel autopay through your online account or by calling 1-800-253-9405. Once you cancel, you'll go back to paying manually each month. You can set it up again anytime.