Where to pay your American Power and Gas bill
American Power and Gas operates in multiple states, and the way you pay depends on which state you live in and which payment method you choose. The company accepts payments online through its website, by phone, by mail, and in some cases through automatic bank transfers. Your bill will show you all available payment methods for your account.
Before you pay, have your account number ready — it appears on your bill statement. You will also need to know your zip code and the phone number associated with your account if you are paying by phone.
Key Takeaways
- You can pay online at the American Power and Gas website using a debit card, credit card, or bank account, usually with no fee for bank transfers.
- Phone payments are available by calling the customer service number on your bill, and the process takes about five minutes.
- Mailed checks should be sent to the address printed on your bill statement, and you should allow 7 to 10 business days for the payment to post to your account.
- Setting up automatic payments through your bank account can prevent missed payments and typically costs nothing.
- Late fees explore if your payment does not reach the company by the due date shown on your bill, regardless of the payment method you use.
Paying online through the American Power and Gas website
The fastest way to pay is through the company's online portal. Go to the American Power and Gas website, select the option to pay your bill, and enter your account number. You will be asked to create a login or sign in if you already have one.
Once logged in, you can choose to pay with a debit card, credit card, or bank account. Bank account transfers usually have no fee, while credit and debit card payments typically charge a processing fee of 2 to 3 percent. The website will show you the fee amount before you confirm the payment. Payments made online are usually applied to your account within one business day.
Paying by phone
Call the customer service number printed on your bill to pay over the phone. A representative will ask for your account number, the amount you want to pay, and your payment method. The call usually takes about five minutes.
Phone payments are processed the same day if you call before the cutoff time, which is typically 5 p.m. in your local time zone. If you call after hours, the payment will be processed the next business day. Like online card payments, phone payments by credit or debit card may include a processing fee.
Paying by mail
Write a check or money order payable to American Power and Gas and mail it to the address shown on your bill statement. Do not send cash. Include your account number on the check so the payment is credited to the correct account.
Mail payments take 7 to 10 business days to arrive and be processed. If your bill is due soon, mailing a check is risky because the payment must arrive by the due date to avoid a late fee. The company counts the payment as received on the date it arrives at their office, not the date you mail it.
Setting up automatic payments
You can authorize American Power and Gas to withdraw your payment automatically from your bank account each month on a date you choose. This prevents missed payments and is usually free when you use a bank account rather than a card.
To set up automatic payments, log into your account on the American Power and Gas website or call customer service. You will need to provide your bank routing number and account number. You can change or cancel automatic payments at any time through your account settings or by calling customer service.
What happens if you miss a payment
If your payment does not arrive by the due date on your bill, the company will charge a late fee. The amount of the late fee varies by state and is shown in your service agreement. After a certain number of missed payments, usually 30 to 60 days, the company may disconnect your service.
If you know you will be late, call customer service before the due date to discuss your options. Some areas have programs that can help with overdue bills, and the representative may be able to work out a payment plan or delay disconnection while you arrange payment.
Checking your payment status
After you pay, you can check whether your payment has been received by logging into your online account or calling customer service. Online payments usually show as received within one business day. Mailed checks take longer — allow the full 7 to 10 business days before contacting the company to ask about a missing payment.
Keep a record of your payment confirmation number if you paid online or by phone. If there is ever a dispute about whether a payment was received, this number proves you sent it.
Frequently Asked Questions
Is there a fee to pay my American Power and Gas bill online?
Bank account transfers have no fee. Credit and debit card payments charge a processing fee, usually 2 to 3 percent of the amount paid. The website shows the fee before you confirm, so you know the total cost.
Can I pay my bill with a credit card?
Yes, you can pay with a credit or debit card online or by phone. Be aware that a processing fee applies, which may make it more expensive than paying with a bank account or check.
What if I pay online but my payment does not show up?
Online payments usually post within one business day. If more than one business day has passed and the payment still does not appear, log into your account and look for a confirmation number from when you paid. Call customer service with that number to confirm the payment was received.
Can I set up automatic payments and then cancel them later?
Yes. You can cancel automatic payments at any time through your online account or by calling customer service. Cancel at least a few days before the scheduled payment date to prevent a charge you do not want.
What should I do if I cannot pay my full bill by the due date?
Call customer service before the due date to discuss a payment plan or other options. Some states have programs to help with overdue bills. The company may work with you to avoid a late fee or service disconnection.